Repair and Service
Is your lamp getting old or not shining as it should? Here's what you can do.
No disposable products
The cost of repairing a device is usually significantly lower than replacing it. A repair doesn't change the quality of the product in any way, but it reduces the environmental impact of waste and saves you money.
Repair process
Repairing your Lupine is easy.
Follow the link and fill out our repair form.
Current processing time
To get your Lupine back in action quickly, we handle your repair with our usual care.
Processing currently takes 2–5 working days from receipt of your lamp, plus shipping time.
Thank you for your patience and understanding!
Step by step
Step 1
Pack your lamp, including all relevant components and the completed repair form, in a package and send it to: "Lupine Lighting Systems GmbH, Im Zwiesel 9, 92318 Neumarkt, Germany"
Step 2
As soon as your package arrives with us, our service staff will begin checking your lamp for defects and will contact you as soon as costs exceed 50 euros.
Step 3
Once the next steps have been clarified, we will begin repairing your lamp, which will then be sent back to you. Please note that repairs can only be performed once the repair form has been completed.
Battery replacement
Is your battery getting old and weak? To ensure proper disposal of the battery cells, we offer a return service for your old battery. Simply send us the completed PDF along with the battery. After a brief review, we'll send you a voucher code for our online shop to purchase the new battery.
Spare parts for self-installation
The battery of your C14 Mag taillight, the lens of your SL MiniMax, the seal of your Penta headlamp, and more: On some models, parts can be replaced yourself using common tools. You can find numerous replacement parts directly under accessories.
